is Multinational US Company, Worldwide leader in the production of Gasoline and Diesel Engines for a wide range of Customers, Dealers and B2B in the Automotive, Construction and Agricultural Industry.
Well recognised for ongoing and intensive R&D activities, innovative thinking and focus on alternative and advanced technology, offering today an unrivalled wide range of products and Services ideally suited for many applications meeting the latest stringent emission legislation, and Distributor Requirements.
For the EMEA DIVISION we are selecting a
TECHNICAL SERVICE AREA MANAGER
FOR THE FRENCH SPEAKING EMEA COUNTRIES
Technical Support to the Distribution Network and Major Customers
The role foresees follow-up of Service, Warranty and Training activities at an International level, with specific focus on France, Belgium, North and Western Africa.
Reporting to the Service Supervisor – Export, Engines EMEA Area, the candidate will be responsible for technical support, Help Desk activities and directly “in the field”, to the Distribution network and major Customers in the EMEA Area.
The responsibilities and activities for the position includes:
• Evaluation of Service Dealers, ongoing evaluation and assesment, identification and approval of additional Dealers, in agreement with the Service and Sales Manager,
• Update of the Service Agreements, after evaluation of the local market characteristics,
• Manage the warranty requests,
• Transmit failure data, from the markets directly to the Quality Department,
• Organize and lead training sessions for Distributors and Customers in order to give them the correct technical knowledge to reduce repair difficulties and costs
The Technical Service Area Manager will have frequent contacts with the following departments: Quality, Sales, Engineering, Spare Parts, Logistics, Shipping as well as with the Italian OEM Sales Division.
The Ideal Candidate has a Technical Diploma (High School), a 3 years Degree in Mechanical or Industrial Engineering is a Plus. He/she has several years of experience in the Service for Engines (preferably), Construction or Agricultural Machinery.
The position requires good knowledge of French.
• Availability to frequent National travels in France and international travel in the assigned Region
• Good knowledge of English
The Candidate we are looking for will have good interpersonal and communication skills, attitude to work in Team and the ability to understand customers’ needs and to manage unforeseen critical situations quickly and rationally looking for the most proper solutions.
The Company offers an excellent opportunity in a challenging and international environment. You will be part of a professional and collaborative Team.
Work location: Reggio Emilia (Italy)
Do you feel you match the profile ? How to apply for the position
We invite all candidates F/M, to send you application by mail to K&P Consulting with your Letter of presentation, updated CV possibly with photo, to firstname.lastname@example.org indicating, in the subject line, Ref. 721/16 TFS.
For questions you may have, you are welcome to contact our Sr. Consultant Susanne Kristiansen – Tel. 0039 0522 512067.
All candidates in line with the “ideal candidate profile” will be contacted within max two weeks.
K&P Consulting is a registered Company, Ref. No 39/0002041, K&P Consulting invites all candidates (Law 903/77) to read the privacy statement (Article 13 of Legislative Decree 196/2003) on the website www.kpconsulting.it
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